wash and care
How do I wash my Treejoy towels?
You may machine wash your Treejoy towels separately at a maximum temperature of 30 degrees celsius. It is best to use a gentle cycle and mild detergent. Do avoid washing your Treejoy bath and face towels with any detergent with added whiteners or fabric softeners.
How do I dry my my Treejoy towels?
The best way to dry your Treejoy towels is to let them air dry. Once they are dry, take them in straight away. Overexposure to heat from the sun will damage the bamboo fibres of your Treejoy bath and face towels.You can also put your Treejoy towels in the dryer on the lowest heat setting. We recommend you take them out immediately when they are dry, otherwise, they will overheat in the dryer and become stiff.
How should I care for my Treejoy towel?
We encourage you to wash your Treejoy towels separately in warm water using a mild, environmentally friendly detergent. Do not use bleach or fabric softeners. Bleaching agents such as hydrogen peroxide, benzoyl peroxide, teeth whiteners, certain toothpaste, and chlorine bleach may cause your towels to fade or discolour.Treejoy bath and face towels are naturally tough and durable. With proper care, your Treejoy towels will stand the test of time and still look and feel wonderful.
How often should I wash my Treejoy Towels?
Although TreeJoy towels are crafted from antibacterial bamboo fleece, we recommend washing them after every three to four uses to maintain optimal freshness and hygiene. For those using their towels daily, we suggest rotating them every three to four days.
How often should I change my Treejoy Towel?
TreeJoy towels are designed for durability and long-lasting performance. For best results, we suggest replacing them every one year to maintain peak absorbency and the antibacterial benefits that are inherent to our bamboo fleece material.
usage and suitability
Are TreeJoy towels suitable for sensitive skin?
Yes, TreeJoy towels are made from bamboo fleece, which is gentle on sensitive skin. The natural antibacterial properties of the fabric help minimize the risk of irritation, making these towels an excellent choice for those with delicate skin.
Can TreeJoy towels be used in gym or pool settings?
Absolutely. TreeJoy towels are ideal for gym and pool use, thanks to their high absorbency, quick-drying nature, and antibacterial properties. They are perfect for maintaining comfort and hygiene during active use.
Are TreeJoy towels suitable for all ages?
TreeJoy towels are suitable for individuals of all ages, from infants to the elderly. The soft, gentle bamboo fleece ensures comfort for sensitive skin, while the antibacterial properties offer added protection for everyone in the family.
materials and sustainability
What materials are Treejoy towels made from?
TreeJoy towels are crafted from premium bamboo fleece, a fabric renowned for its softness, absorbency, and quick-drying properties. Bamboo is a sustainable resource, making these towels an eco-friendly choice for your home.
What gives Treejoy towels their antibacterial properties?
The antibacterial properties of Treejoy towels are derived from the natural characteristics of bamboo fleece, which resists bacterial growth. This ensures that your towels stay fresh and hygienic, even with frequent use.
What makes TreeJoy towels so absorbent?
TreeJoy towels are highly absorbent due to the unique properties of bamboo fleece. Bamboo fibers are naturally hollow and highly porous, which allows them to absorb and retain moisture efficiently. This structure also helps the towels dry quickly, preventing the buildup of dampness and maintaining their effectiveness after each use.
How sustainable are Treejoy towels?
Treejoy towels are made from bamboo, which is one of the most sustainable and renewable resources available. Bamboo grows rapidly, requires minimal water, and does not need pesticides, making it an environmentally responsible material. Our manufacturing process also aims to minimize waste and reduce environmental impact.
exchanges and returns
I changed my mind. How can I get a refund?
All goods sold are non-exchangeable and non-refundable. We strictly do not accept change-of-mind returns or exchanges due to hygiene reasons. We seek your kind understanding on this matter.
I received a defective towel. How do I get an exchange?
If you received a defective or damaged towel, we're sorry about that! Please contact us via email and we will take care of it. Please note that products need to be unused and in its original packaging for all exchanges.
What should I do if I received the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us via email and we will get back to you within 3-5 working days to make sure you get the towel you ordered! Please note that products need to be unused and in its original packaging for all exchanges.
billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What kind of payment modes do you accept?
We accept Visa, Mastercard, credit cards, or debit cards. Unfortunately, we cannot accept PayNow or cash.
shipping
How long does shipping take?
We are working closely with our external partners and carriers to ensure your towels can reach you as quickly as possible. For orders within Singapore, standard delivery will take 3-7 business days. International delivery will take between 10 and 21 days.
How soon do you ship out orders?
We ship out orders within 1-3 working days so you can get your towels as soon as possible.
How much do you charge for shipping?
Shipping within Singapore: $5 (for all orders below $50)Shipping to Malaysia: $10 (5kg and below)International Shipping: $80 (5kg and below)We run Free Shipping Promotions from time to time so keep a lookout!